Refund Policy

We care deeply about customer (and dog) satisfaction and building a long-term relationship with you. Our Happiness Guarantee is just one way we ensure our customers love our products and are treated fairly by our company.

Food Happiness Guarantee
If after your first purchase your dog doesn’t love our food, contact us within 30 days of receiving your order and we’ll issue you a refund for the cost of the product. Please note that your refund only applies to one bag, not the entire first order. For these, please refer to the “other returns that do not fall under the happiness guarantee below.” Contact us here to get started.

Supplements Happiness Guarantee
If after your first purchase your dog doesn’t love our supplements, contact us within 30 days of receiving your order and we’ll issue you a refund for the cost of the product. Please note that your refund only applies to the first jar of a specific type (for example, first jar of Hip & Joint), not the entire first order. For these, please refer to the “other returns that do not fall under the happiness guarantee below.” Contact us here to get started.

Treats Happiness Guarantee
If after your first purchase your dog doesn’t love our treats, contact us within 30 days of receiving your order and we’ll issue you a refund for the cost of the product. Please note that your refund only applies to the first bag of a flavor (for example, first bag of Strawberry & Beet), not the entire first order. For these, please refer to the “other returns that do not fall under the happiness guarantee below”. Contact us here to get started.

Other returns that do not fall under the Happiness Guarantee
Unopened products may be returned within 45 days of receiving your order. Return shipping costs will be deducted from the total amount refunded. Contact us here to get started.